Abstract:

Purpose: The purpose of this study is to identify how the current setting of the workplace environment onboard, specifically hotel operations, affects the level of commitment and overall well-being of Filipino cruise seafarers towards their workmates of different nationalities.

Design/methodology/approach: This study focuses on Filipino cruise seafarers’ experiences in working in a cross-cultural environment onboard. Researchers used quantitative-predictive-causal research for this study. Using the adapted and modified instrument, researchers surveyed 291 Filipino cruise seafarers working in hotel operations through online data collection procedures.

Findings: The results revealed that cruise seafarers agree that cultural diversity, organizational commitment, and well-being are essential in seafarers’ living and working conditions onboard. Regarding psychographic profiles in terms of lifestyle, the study reveals a significant difference in cultural diversity and organizational commitment. Using the Pearson Correlation, the study found a high relationship between the level of organizational commitment and well-being. As the level of organizational commitment increases, the level of well-being of respondents also tends to increase. By using SB-SEM through AMOS, it revealed that cultural diversity mediates the relationship between organizational commitment and well-being. The study only covers Filipino cruise seafarers’ work and life experiences in hotel operations. The sample for this study was restricted to the other types of maritime groups. In addition, this study is strictly limited to Filipinos as the primary population for this research.

Keywords: Filipino cruise seafarers, cultural diversity, organizational commitment, well-being, structural equation modeling