Abstract:

The present research analyzes the current state of AI (artificial intelligence) in the restaurant sector in Serbia. Google survey based on relevant key words (artificial intelligence, restaurant, gastronomy, and restaurant business) estimate high level of presence technological companies offering solutions for restaurants. But, process of AI implementation is relatively slow in Serbia, and the main aspect of AI use is substitution of human tasks by AI. Survey of Serbian scientific database “Scindeks” shown scientific research of AI in the field of restaurant business is far behind the developed countries. Screening the use of AI in Serbian restaurants based on polling of 48 managers indicate that AI application in Serbian restaurants is limited. In general, staff has low level of knowledge and development of skills about AI, but they are ready to learn. Also, as consequence of that situation, level of representation of AI in restaurant is low.

Keywords: Artificial intelligence, Restaurant business, Technology, Smart Business